Legal Page – Ascension Physiotherapy & Performance
Welcome to the Legal Hub for Ascension Physiotherapy & Performance. This page outlines our policies regarding privacy, cookies, and terms of service. We encourage all visitors and clients to review the following information carefully.
Cookie Policy
We use cookies to improve your experience on our website www.ascension-pp.com. Cookies help us analyze web traffic, remember preferences, and improve site functionality.
Types of Cookies We Use:
Essential Cookies – Required for basic site functionality (e.g. navigation, booking).
Performance & Analytics Cookies – Such as Google Analytics, to understand user behavior anonymously.
Marketing Cookies – Used if enabled (e.g. Meta Pixel for social media ad targeting).
You may disable cookies in your browser settings at any time. Disabling cookies may impact functionality.
Learn more about managing cookies: www.aboutcookies.org
Privacy Policy
Ascension Physiotherapy & Performance is committed to protecting your personal information in accordance with UK data protection laws (including GDPR).
What We Collect:
Name, email address, and phone number (via contact forms or bookings)
Booking information (via third-party platforms such as Cliniko & Glofox)
Analytical data (e.g. page visits, time on site) via Google Analytics
How We Use It:
To respond to enquiries and manage appointments
To deliver personalised service experiences
For internal analysis to improve our website and services
Glofox (for bookings and treatment records)
Cliniko (for bookings and treatment records)
Email platforms (for communications and follow-ups)
We never sell your data. Your information is stored securely and only accessed by authorized staff. You can request access, correction, or deletion of your data at any time.
Questions? Email us at: info@ascension-pp.com
Third Party platforms
To manage our appointment bookings, scheduling, and client interactions, we use two trusted third-party platforms:
Cliniko – used for physiotherapy and performance service bookings
Glofox – used for reformer Pilates class scheduling and memberships
These services may collect and store your personal data—including name, contact information, health details (if applicable), and appointment history—according to their own privacy and cookie policies.
By booking through our site or using these services, you also agree to the privacy practices outlined by the platforms below:
If you have any concerns about the handling of your data via these platforms, you may contact us or refer directly to the policies linked above.
Questions? Email us at: info@ascension-pp.comThird-Party Services (Cliniko & Glofox)Terms & Conditions.
By accessing or using our website, you agree to the following terms:
1. General Use
All content is owned by Ascension Physiotherapy & Performance and must not be copied or used without permission.
2. Health Services Disclaimer
Our treatments are administered by qualified professionals. However, results may vary between individuals and no outcome is guaranteed.
3. Appointments, Cancellations & Payments
Appointments are managed via Cliniko
24-hour notice is required for cancellations
Missed appointments may be subject to a cancellation fee
4. Limitation of Liability
We are not liable for any loss or damage resulting from the use of this website or its content.
5. External Links
This website may include links to third-party sites. We are not responsible for their content or privacy policies.
Contact Us
If you have any questions or concerns about the above policies, please email:
info@ascension-pp.com